Protecting Your Information Is Our Responsibility

1 Introduction & Scope of Policy

Welcome to phwin's Privacy Policy. This document describes what personal information is collected about you when you use the phwin platform, how it is processed, for what purposes it is used, and what rights you have over your information.

By using our website, mobile version, and related services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our platform and let our support team know your concerns.

2 What Information We Collect

phwin collects only the information necessary to operate the service, ensure security, and meet legal obligations. We may collect the following types of information:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (when identity verification is required)
• Residential address

2.2 Financial & Transaction Information

• Numbers associated with bKash, Nagad, or Rocket accounts
• Deposit and withdrawal history
• Transaction amounts and times

2.3 Gameplay & Activity Information

• Game history, bet amounts, and outcomes
• Login and logout times
• Preferred game categories and usage patterns

2.4 Technical Information

• IP address, browser type, and operating system
• Device identification information
• Cookies and session data (details in the section below)
• Referral source and means of site entry

3 How We Collect Information

phwin collects information in the following ways:

3.1 Information You Provide Directly

You provide information directly when you create an account, complete a verification form, process a deposit or withdrawal, or contact our support team.

3.2 Automatically Collected Information

Our servers and technical tools automatically record technical information. This data is primarily used for platform security monitoring and service quality improvement.

3.3 Information Received from Third Parties

For identity verification and fraud prevention, information may sometimes be collected from third-party verification services. These third parties follow their own privacy policies independently.

4 Purpose of Using Information

We use the collected information for the following legitimate purposes:

• Account Management: Ensuring account creation, verification, and maintenance.
• Financial Transaction Processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket.
• Security & Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Age Verification: Ensuring the platform is used only by those aged 21 or above.
• Customer Support: Providing assistance via live chat and email.
• Legal Compliance: Adhering to applicable laws and regulations.
• Service Improvement: Analysing user experience to improve the platform.
• Responsible Gaming: Monitoring play patterns to identify risky behaviour.

5 Information Sharing & Disclosure

phwin does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements.

5.2 Legal Requirements

Information may need to be disclosed due to court orders, government investigations, or legal obligations. In such cases, we will provide only the information legally required.

5.3 Business Transfers

In the event of a company merger or acquisition, user information may be transferred, but the protections of this Privacy Policy will remain in effect.

6 Cookies & Tracking Technology

phwin uses cookies and similar technologies to improve service quality and security.

6.1 Essential Cookies

These cookies are essential for the platform to function correctly. They include login session management, security tokens, and saving user preferences. Without these cookies, the platform's core services will not work.

6.2 Analytics Cookies

These cookies help us understand which parts of the platform users engage with most and where improvements are needed. The data collected is generally anonymised.

6.3 Cookie Controls

You can disable analytics cookies through your browser settings. However, disabling essential cookies may affect your ability to use the service.

7 Data Security Measures

phwin employs industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transfers are completed through encrypted channels.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorised personnel can access necessary information.
• Regular Security Audits: System vulnerabilities are checked on a regular basis.
• Two-Factor Authentication: Additional protection is available for accounts.

However, complete security on the internet cannot be guaranteed. We take every possible precaution, but we are not responsible for events beyond our control.

8 Data Retention Period

phwin retains your information only for as long as necessary. Retention policy by category:

8.1 Active Account Information

Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a limited period due to legal obligations.

8.2 Financial Transaction Records

Financial information is retained for the minimum period required by applicable law. Once that period ends, the information is securely deleted.

8.3 Logs & Technical Information

Server logs and technical information are generally retained for a short period and deleted after security analysis.

9 Your Rights

You have the following rights regarding your personal information, and phwin fully respects these rights:

• Right to Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: You have the right to request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information, however information required to meet legal obligations will be retained.
• Right to Restrict Processing: In certain cases you have the right to request that use of your information be limited.
• Right to Data Portability: The right to receive your information in a structured, commonly usable format.
• Right to Object: The right to object to the use of your information.

To exercise these rights or for any questions, please contact our support team. We will review every request appropriately.

10 Protection of Minors

phwin is a platform for adults only. Only those aged 21 or above may use this service. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory during the registration process. If an account belonging to a minor comes to our attention, it will be closed immediately and any information collected will be securely deleted.

11 International Data Transfers

Our servers and some service providers may be located outside Bangladesh. In such cases your information may be transferred internationally. However, this transfer only occurs when:

• The destination country maintains adequate data protection standards
• Contractual arrangements necessary to protect the data are in place
• The transfer does not compromise your rights

The protections of this Privacy Policy apply to all international data transfers.

12 Changes to the Policy

phwin may update this Privacy Policy from time to time. For significant changes, we will:

• Display a clear notice on the website
• Notify registered users by email or other relevant means
• State the date of the latest update at the top of the page

Continuing to use the platform after changes are made will be considered acceptance of the revised policy. If you do not agree with the policy, you have the right to close your account and request deletion of your information.

13 Responsible Gaming & Use of Information

phwin is firmly committed to responsible gaming. To this end, we analyse your gameplay information to:

• Identify unusual or risky play patterns
• Provide assistance or tools to users when needed
• Offer self-exclusion options

This analysis is carried out solely for your protection and is never shared with third parties for marketing purposes. To learn more about responsible gaming, visit our Responsible Gaming page.

14 Contact & Complaints

For any questions, comments, or requests to exercise your rights regarding this Privacy Policy, please contact our support team. Our team provides assistance in both Bengali and English.

We review all requests in a timely manner and are committed to ensuring your satisfaction.